When you engage with an outsourcing company such as Dropicts – an outsource image editing or post production company, it begins from business negotiations leading up to contract signing. We’ve worked together in many long-term business relationships with our clients from all over the world. From those experiences, Dropicts have learned many things about the benefits of outsourcing relationship management.
From them, Dropicts is able to learn several things that make for a successful business relationship. Here are 7 ways to have the best relationship between a client and an outsourcing company
Benefits of Doing Business Process Outsourcing
Outsourcing a business process can help a business’ cost savings process. However, both parties, the client and the service providers, need to understand each other and work on the same ground.
Outsourcing is a good business strategy if done right. Having a good contract management is one sign of a good client-service providers relationship. However, if one mismanage their outsourcing relationships, then it can turn into a bad business practice in no time.
Here are some of the benefits that you can get by outsourcing your business process:
1. Cost Effective
Outsourcing is about letting the expert to work on their job. Just admit it; no one is good at everything. However, this does not mean you should give up to give the best. Instead, let the expert to handle several business functions that are still outside the capability of your company.
Instead insisting to work on it by yourself despite having no expertise, letting the expert work for you can save you money. You can find many outsource practice been done in the accounting, such as accounting firm, and information technology sector, especially in application development business. Having an expert to do the job also minimize the risk of making mistake which can further reduce costs of having to fix the mistake later.
Outsourcing business also often offer service levels which allow you to choose the kinds of service you need. In short, you only need to pay for what you need. Just make sure to negotiate the contract in detail so you will not be charged for hidden costs.
2. Improve Efficiency
A great thing about outsourcing your business process is that you can easily acquire person who can do the job right away. Sure, you can always hire someone and train them until they can perform as well as you hope them to be. But sometimes, you just cannot wait that long. The same can be said about professional hiring; the harder the task, it can even harder to hire someone who can do the job.
Tips on How to Create Great Outsource Relationship Management
1. A Long Lasting Relationship Begins from Management Personnel
Trust, understanding, and open communication are just some of the few foundations that can build to a long-lasting work relationship between a client and an outsourcing company. To create those elements, it begins from key persons from both companies, ie : the management personnel.
We learn that the best way to do this is to pair one manager per project to each client. This means that Dropicts have several person in charge that can maintain contact with our client on close basis, thus able to form a level of trust and sincere service to our clients.
2. Establishing Clear Working Objectives
Prior to the signing of the contract, we like to lay everything out on the table. Dropicts tries to be as concise and as clear as possible on the expectations from the clients. This is important so that when the goals are met, our clients can know that we indeed has hit all the required criteria of the job.
Let’s say if Dropicts has agreed to working with unrealistic results just to please a client or secure a contract, there’s a chance that at the end of the work, clients are dissatisfied not because of the quality of our work, but due to the fact that they don’t know what to expect from the beginning.
3. Involving Other Level of Management on Board
Letting other special executive committees is effective because there’s a possibility for someone with the expertise to contribute positive suggestions and strategies to the project. It may even resolve conflicts when it comes to certain minor disputes between managerial positions.
Read also: Outsourcing vs In House Post Production Team
4. Appreciation & Honesty
As an outsource image editing company, we love to see positive feedbacks such as appreciation from our clients. Similarly, we respect and welcome honesty incase of any shortcoming in the projects. This increases understanding and work commitment so that both sides can work together in the long run.
5. Review & Work Meetings
We like to think of meetings like the dates in a business world. Through meetings, both sides can generate ideas, suggestions, and updates that are necessary to keep the project running in the best possible way.
6. Constantly Polishing Skills
As an outsource image editing company, Dropicts is constantly on the learning verge with new editing techniques and other professional training. This is our way to ensure the best image editing service by improving ourselves for the sake of our clients.
7. Understanding and Embracing The Cultural Differences
This is perhaps one of the best benefits of outsourcing relationship management. We work with a lot of Europe & American ecommerce companies. Understandably, there is a difference in working hours and cultures. But this shouldn’t be a reason to not deliver the best professional work ethics either by the client or Dropicts as the outsource image editing company. With enthusiasm and integrity, Dropicts hopes to bridge whatever difference and embrace it for the sake of a great working relationship with our clients.
8. Negotiate The Best Possible Deal
To get the most benefits of outsourcing relationship management, an intermediary needs to engage in negotiation while orienting primarily to generating the most money while also taking the least possible risk. This process involves both sides having to balance its advantages and risks.
Smart buyers have taken the leadership of negotiations by prioritizing matters that they need. Avoid putting the work into the new outsourcer while negotiations are continuing. An outsourcing contract is never complete unless you sign it.
9. Tough but fair.
It is imperative to escalate poor performance issues following the process outlined by your written contract. If you are in a relationship that is experiencing manipulative behaviour, don’t be intimidated and take a hard stance in situations like that.
There are usually mitigating circumstances to get around this, but if the case gets into formal dispute it will cost money to demonstrate the fact and prove what the mitigating circumstances actually are. It’s best to avoid the conversation and take steps to escalate things according to what’s written.
10. Get rid of ambiguity and eliminate it.
The lack of clarity in verbal or contractual communication carries parties onto an improper course. In the worst of the cases, the door may shut for abuse if you are dealing with a partner/supplier with manipulative behavioural tendencies.
It will help you in your search for this vague grey area and clarify your point. Keeping at mind that contractual doctrinal documents are quite lengthy in themselves. The unnecessary detail could cause a negative both positive and a negative effect, such as giving the other party the impression that you don’t trust in his/her ability.
Those are some benefits of outsourcing relationship management and tips on how create a great one. If you have more questions on how to work with Dropicts or how to outsource image editing services from us, just be in touch and we’ll gladly respond at our fastest convenience!