Frequently Asked Questions (FAQS)
services
WHAT ARE DROPICTS SERVICES?
Dropicts is an image editing service provider. We edit your images and photos to make your products look more attractive with a better selling chance to the customers. Our services include : retouching services such as removing the background of your images, resizing them to your desired specification and also eliminating any imperfection such as dust, discoloration, and other unwanted features.
CAN DROPICTS CUSTOMIZE MY IMAGES?
Sure, you can customize your images to your desired specification and preference. Leave us some notes and we will add it to our work order.
WHAT IF THE IMAGES DO NOT MEET MY EXPECTATION?
Don’t worry, Dropicts highly appreciates your feedback with our results. If you are not satisfied with our photo editing services or our retouching services, you contact us and we’ll fix them as soon as possible.
WHEN I CAN EXPECT TO HAVE MY EDITED IMAGES RETURNED?
Dropicts maintains 24-hour turnaround time for specific editing type. Regardless of the number of images or photos you submit, Dropicts will try our best to adhere to the 24-hour result turnaround.
pricing
CAN I TRY DROPICTS SERVICES BEFORE I PROCEED FURTHER?
Absolutely yes! Dropicts loves to go the extra miles for our customers. We provide the “ Pay as You Go” service where you can get your first image edited for free. As for the “Enterprise package”, our team will quote you the number of free images that we can provide.
I HAVE LOTS OF IMAGES, WILL DROPICTS GIVE ME A SPECIAL RATE?
Definitely! Kindly contact our team for the best price for bulk project.
BILLING & PAYMENT
WHAT IS THE PAYMENT METHOD FOR DROPICTS SERVICES?
Dropicts supports payment by PayPal, Credit Card and Bank Transfer.
SENDING AND RECEIVED FILES
HOW DO I SEND THE FILES I HAVE TO DROPICTS?
Easy. You can send them using our uploader forms, dropbox folder and also through FTP.
For Enterprise package we will provide you with a FTP account for unlimited users.
WILL I GET A NOTIFICATION WHEN MY IMAGES ARE COMPLETED
Yes. Dropicts will notify you when the images are ready for you, so you can review them soon.
WHAT HAPPEN TO MY FILES AFTER YOU EDITED THEM?
Dropicts will store all files in our system within 30 days after completion for assurance purpose. Dropicts does not distribute the property of our clients to any 3rd party without any permission.
ABOUT OUR PACKAGES
PAY AS YOU GO SERVICES
Pay as You Go Service is Dropicts basic service and does not require any signed contract between Dropicts and the client. It is most suitable for any individual with small to intermediate quantities of images, such as online retail business (Ebay, Amazon, etc).
We provide free trial, the same professional result and quality assurance to make sure youe edited images are highly qualified.
ENTERPRISE PACKAGE
Enterprise package is Dropicts ultimate service that entails a signed contact as this will be an on going services and many other benefits. It is best suited for large scale post production or E-commerce company with bulk projects.
For our Enterprise clients, Dropicts offers a significant Quantity Discount that will drastically lower your production cost. By selecting this package, it is as if your company has the extension of a trusted and independent graphic department.
Enterprise package is highly beneficial especially for E-commerce companies that is looking to cut cost, save budget while also have the access to instant results by professional and experienced graphic personnel.