When you engage with an outsourcing company such as Dropicts – an outsource image editing or post production company, it begins from business negotiations leading up to contract signing. We’ve worked together in many long-term business relationships with our clients from all over the world. From them, Dropicts is able to learn several things that make for a successful business relationship.
Here are 7 ways to have the best relationship between a client and an outsourcing company
1. A long lasting relationship begins from management personnel.
Trust, understanding, and open communication are just some of the few foundations that can build to a long-lasting work relationship between a client and an outsourcing company. To create those elements, it begins from key persons from both companies, ie : the management personnel.
We learn that the best way to do this is to pair one manager per project to each client.
This means that Dropicts have several person in charge that can maintain contact with our client on close basis, thus able to form a level of trust and sincere service to our clients.
2. Establishing clear working objectives
Prior to the signing of the contract, we like to lay everything out on the table. Dropicts tries to be as concise and as clear as possible on the expectations from the clients. This is important so that when the goals are met, our clients can know that we indeed has hit all the required criteria of the job.
Let’s say if Dropicts has agreed to working with unrealistic results just to please a client or secure a contract, there’s a chance that at the end of the work, clients are dissatisfied not because of the quality of our work, but due to the fact that they don’t know what to expect from the beginning.
3. Involving other level of management on board
Letting other special executive committees is effective because there’s a possibility for someone with the expertise to contribute positive suggestions and strategies to the project. It may even resolve conflicts when it comes to certain minor disputes between managerial positions.
4. Appreciation & Honesty
As an outsource image editing company, we love to see positive feedbacks such as appreciation from our clients. Similarly, we respect and welcome honesty incase of any shortcoming in the projects. This increases understanding and work commitment so that both sides can work together in the long run.
5. Review & work meetings
We like to think of meetings like the dates in a business world. Through meetings, both sides can generate ideas, suggestions, and updates that are necessary to keep the project running in the best possible way.
6. Constantly polishing skills
As an outsource image editing company, Dropicts is constantly on the learning verge with new editing techniques and other professional training. This is our way to ensure the best image editing service by improving ourselves for the sake of our clients.
7. Understanding and embracing the cultural differences
We work with a lot of Europe & American ecommerce companies. Understandably, there is a difference in working hours and cultures. But this shouldn’t be a reason to not deliver the best professional work ethics either by the client or Dropicts as the outsource image editing company. With enthusiasm and integrity, Dropicts hopes to bridge whatever difference and embrace it for the sake of a great working relationship with our clients.
If you have more questions on how to work with Dropicts or how to outsource image editing service from us, just be in touch and we’ll gladly respond at our fastest convenience!